Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
October, 2015
Newsletter #2
[email protected]
Are you attending the Multi-Languages Annual Conference?
It will be offered as in previous years on a “Pay It Forward” basis. Some people asked: What is "Pay It Forward?
Watch the Trailer from the movie “Pay It Forward” If you could help change the world, would you?
There is no financial fee to attend the conference, we just ask you to give to your favourite charity, perform a good deed, make someone smile. This is an honour system, we don’t need to know what you do, however, we would love to hear if you would like to share.
For more info on how to Pay it Forward, please visit the Pay It Forward Foundation
"False cognates" are words that are similar or identical in both languages but which convey a different meaning. They give us a false sense of security" 
One of the most notorious medical malpractice law suit cases related to language, "the 71 million dollar word", was in part due to a false "cognate".
Congratulations to the
Excellence Award Winners 2015!
Dikra Abood
Arabic Interpreter
Barbara Duffus
French-English Translator
Mireille Letelier
English-French Translator
Carmelina Ramundo
Italian Interpreter
Sepideh Salimi
Farsi Interpreter
Multi-Languages Annual Conference
The "Board Break" is back this year by popular demand. We asked the 2011 conference attendees to see if we should repeat the activity, and we received a huge YES. Get ready for some fun! 
Nicole Wirtz
Cancer Care Ontario - Translation
Anita Tancredi
Hospital For Sick Children - Interpreting
Merling Sapene
Bombardier - Project Management / Communication  
Sally Bean
Sunnybrook Health Sciences Centre University of Toronto Joint Centre for Bioethics - Ethics
Suzanne Deliscar
Lawyer-Linguist, Deliscar Professional Corporation - 
Legal Issues Affecting Ontario Translators and Interpreters
When: Saturday, November 21, 2015
Where: University of Toronto
The event has been pre approved for 5 ATA Points
Empowerment Tips 
How does bisphenol-A (BPA) affect our health? 
  • As an endocrine-disrupting chemical, it interferes with hormone production
  • May cause damage to the brain
  • May raise blood pressure
  • Disrupts the immune system
  • Creates behavioural issues in children
BPA is found in most plastics, and in 75% of cans where it is used to prevent corrosion.
What can we do?
  • Change plastic containers for glass containers
  • Eat fresh whole foods; packed foods are usually packed in plastic or metal
  • Avoid the use of plastic wrap
  • Carry your water bottle; if plastic, make sure it is BPA free, if metal, avoid aluminium and select stainless steel (you will also be saving the environment by reducing consumption of plastic water bottles)
  • Buy products packed in glass containers
Note: Health or Empowerment tips were compiled by Lola Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter for more health tips
Congratulations to the first OCCI-ACI Accredited interpreters who have submitted their ACI card to us!
Dikra Abood
Marcela Brown
Cari Caballero-Bono 
Leelia Pekarsky
Olga Petrunovsky
All interpreters who submit their ACI card by October 31st, will participate in a raffle for $100.
The OCCI is pleased to announce that it will be hosting an event to officially mark the launch of the OCCI Accredited Community Interpreter framework and accreditation process.
December 1st, 2015
New City Hall, 100 Queen St W, Council Chambers
Details coming soon
"Agency offers translation services to voters who request it, but Elections Canada translators can’t accompany voters behind voting screen."

"Trying to translate politician-speak? That's like trying to explain theoretical physics to, well, most of us."
Interpreters: Have you obtained your OCCI-ACI Accreditation?
If yes, let us know. There are some benefits for you:
· We will accept the ACI Accreditation as criteria to move you up a level within our tier system of credentials (unless you are already at level 3). By moving up one level, you will receive a pay increase of 8.5% to 10% (effective the first day of the month following your submission of ACI card).
· You will have preferential booking.
· A subsidy of 25% of your application fee if you are among the first 15 interpreters to submit your ACI card to us.
 We believe in outstanding quality!
We appreciate your interest, however, we only work with highly qualified professionals who meet the criteria as set in the National Standards of Canada. 
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.


Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]