Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
March 2017
Newsletter #5

[email protected]
Our Power is our Care, Our Power is our Presence!
"Bilingual reduced emotional resonance is fairly well-established, but why does it happen? And does that have a knock-on effect for different communities?"
The book "How to get it right when contracting Conference Interpreting services" by Helen Campbell and Lola Bendana is available in hard copy now.
We offer free hard copies to educational institutions, clients, government organizations and those who can have an impact educating the public and advocating on the importance of quality interpreting. 
The authors would like to thank the following expert Conference Interpreters who contributed with this book:
Andrew Clifford
Caroline Napier
Jacques Roland
Taous Selhi
Izabel Souza (formerly Arocha)
"Until two years ago, university student Kevin Martens Wong had never even heard of his ancestral tongue, let alone spoken it."
Empowerment Tips
Building Unshakable Confidence
Do you ever wonder why some people are 'naturally' gifted with confidence? How do some people carry themselves with such charm and make it look so easy? Many people will say they're born with it but I would disagree. Confidence is a skill that can be mastered. Here's How: 
The Power of a Smile
A smile is the most common trait of those with magnetic confidence. It pulls people in, allows them to trust you, and make them more attracted to who you are. People that have unshakable confidence are usually have a good time. They are laughing, smiling, and enjoying the world around them which allows them to be more confident in themselves. 
Don't Stop Growing
Confidence is synonymous with certainty. Certainty comes from gaining knowledge on a given subject. If you want to become more confident, dive deep into learning all you can about it to gain a natural confidence over it. Once you know master something so well, the confidence will naturally come to you. 
The Posture of Confidence
Confidence can be seen from across the room. If someone that has unshakable confidence walks into a room, most people in the room can tell. This is because of the physiology of confidence. You want to make sure you are looking up, your shoulders are back, your chest is up, and your entire body is open. Not only will other people see you as most confident, you will start to feel more confident too! 
Embrace Your Differences 
You have a gift. No one can write the way you write. No one can speak the way you speak. You are truly one of a kind. The most confident people in the world are the ones who embrace their differences and use them to their advantages. Embrace the things that make you unique and step into who you authentically are. That creates real confidence. 
Surround Yourself With Confident People
Who you surround yourself with is who you will become. If you want to become more confident, you must surround yourself with confident people. Proximity means everything when it comes to developing a new skill. Get around people that have the confidence you want to embody and learn everything. 
Confidence is not something you're born with. It is a skill you can master. Put these tools into play every single day and watch as you step into embracing who you are and unlocking your unshakable confidence. 
Note: Health and/or Empowerment tips were compiled by Lola and/or Juan Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
"Followed by lack of awareness for the importance of terminology management and the weak position of terminology professionals"
"Knowing more than one language is great for your brain. But what’s the best way to learn? TED’s Open Translation Project volunteers share 7 tips"
"Though being able to communicate in more than one tongue has its serious benefits — there are more jobs available to me, I have an easier time when travelling abroad, some studies even say we're smarter — there are struggles. Boy, are there struggles."
The 20th Anniversary celebration continues with our FREE monthly raffles! 
This time we are giving away the opportunity to give back! 
April  Raffle
4 Prizes to be won:
$50 donation (each) to your favourite charity.
You can select one of our preferred charities or any registered charity in Canada. We will send the winners a copy of their donation by the first week of May.  
To submit your entry, answer this question: 
What does giving back mean to you? 
Deadline for submissions: April 24th
Email your answers here: [email protected] 
Everyone is invited to participate!
Be part of the progress, be a pioneer! Get your OCCI-ACI accreditation now! OCCI
We provide ACI interpreters preferential booking, preferential rank and preferential rate. Please send us your ACI card as soon as you receive it. 
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Adriana Bendana
Client Care Team 
Anthony Novak 
Client Care Team 
Juan Bendana
Web Design - Social Media
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
Who are we?
We would like to thank YOU! Our clients, translators, interpreters, staff and colleagues. Thanks to you, we have become who we are: one of the most trusted translation agencies and proudly Canadian.
More importantly, the Multi-Languages culture is about making the world a better place! We are a force for change, transforming the world one person at a time. We save lives, organizations and businesses through translation and interpretation in over 100 languages.
Because of what we do, people are happier, wealthier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry on this mission. Helping others is what inspires us, we can't do this without YOU!
If you're reading this, you have the opportunity to design your life exactly the way you want it. Take that gift and create something great. 
Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

To stay informed and up to date on industry trends, make sure you confirm your SUBSCRIPTION to our Newsletter, or unsubscribe and miss out. Either way, we need to know to comply with CASL

We are complying with CASL and we only have less than 2 years to move all our "Implied Consent" contacts to "Expressed Consent"

Our outcome is to share valuable information and maintain our relationship, never to create an inconvenience.

In light of the Canadian Anti-Spam Legislation (CASL), If you don't have an existing business relationship with us, we appreciate very much you either confirm that you would like to stay in the email list or unsubscribe from it.

Our communication includes 1 weekly email which brings you topics such as:

•  Translation
•  Interpretation
•  Ethics
•  News from the sector
•  Upcoming events
•  Job offers
•  Periodic free raffles
•  Health tips

We appreciate your interest in receiving ongoing news from us. These communications are an excellent way for us to stay connected with you!

Privacy is extremely important to us. We will never sell, or rent your name or address to anyone. We are committed to protecting your information.

As always, you may remove yourself from our mailing list at any time via the unsubscribe option available in every email from us.

Click Here to Unsubscribe

Like, Subscribe & Follow us on Social Media

We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

Download our previous Newsletters
Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]