Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
April 2017
Newsletter #2

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Our Power is our Care, Our Power is our Presence!
"There’s not much that makes grammar and punctuation enthusiasts more hot and bothered than debates about Oxford commas. And a court ruling out of Maine is adding fuel to the nerdy fire."
The book "How to get it right when contracting Conference Interpreting services" by Helen Campbell and Lola Bendana is available in hard copy now.
We offer free hard copies to educational institutions, clients, government organizations and those who can have an impact educating the public and advocating on the importance of quality interpreting. 
The authors would like to thank the following expert Conference Interpreters who contributed with this book:
Andrew Clifford
Caroline Napier
Jacques Roland
Taous Selhi
Izabel Souza (formerly Arocha)
Empowerment Tips
Pursuit of Happiness
It's the one thing that everyone strives to obtain. Everyone wants to experience happiness but what really makes us happy? That's the thing, it's different for everyone. But there are some commonalities that apply to everyone. Here are the top 5: 
To be happy, we must feel that we are progressing in some area of our lives. If you feel yourself being in a slump, find an area of your life where you can grow and act on it. Take a fitness class, read a book, or do something that will move you forward. 
Your environment is everything. To be truly happy, you have to surround yourself with an environment that will promote good feelings. Join groups, go to events, and constantly put yourself out there to be able to surround yourself with great energy. 
When we are feeling a lack of joy, a lot of times it is because we feel there is a lack of something in our lives. When we appreciate all of the amazing things we have, it changes our perspective from one of expectation to one of appreciation. 
It is impossible to have a feeling of lack when in a state of gratitude. It is impossible to feel fearful, angry, or any other negative emotion when being grateful. Get in the habit of practicing gratitude every morning so that you can start your day off on the right foot. 
Having nothing to move towards is one of the biggest reasons for lack of motivation. Having a purpose helps to drive you towards achieving the things you want. Happiness is rooted in progress and the key to progress is having a purpose. Get a strong enough why and go after it.
Happiness isn't a science, it's an art. Implement these 5 strategies to instantly feel more energized and joyful today! 
Note: Health and/or Empowerment tips were compiled by Lola and/or Juan Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
Cost of Poor Quality 
"The cost of poor quality (COPQ), is the cost caused by producing defective products or services. The COPQ represents only a portion of the total cost. Costs do not result from only producing and fixing failures; a high amount of costs comes from ensuring that good products or services are produced".*  
In translation and interpreting, the price is a direct reflection of value and quality. 
"Jessica Coon discusses how humans would make contact with extraterrestrials, whether emoji can replace written words and how the internet is putting some languages at risk."
The 20th Anniversary celebration continues with our FREE monthly raffles! 
This time we are giving away the opportunity to give back! 
April  Raffle
4 Prizes to be won:
$50 donation (each) to your favourite charity.
You can select any charity registered in Canada or one of our preferred charities.
We have selected as our preferred charities:
  • 6 Canadian
  • 6 International
  • 3 Canadian working overseas
We will send the 4 winners a copy of their donation by the first week of May.  
To submit your entry, answer this question: 
  • What does giving back mean to you? 
Deadline for submissions: April 24th
Email your answers here: [email protected] 
Everyone is invited to participate!
Be part of the progress, be a pioneer! Get your OCCI-ACI accreditation now! OCCI
We provide ACI interpreters preferential booking, preferential rank and preferential rate. Please send us your ACI card as soon as you receive it. 
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Adriana Bendana
Client Care Team 
Anthony Novak 
Client Care Team 
Juan Bendana
Web Design - Social Media
Who are we?
We would like to thank YOU! Our clients, translators, interpreters, staff and colleagues. Thanks to you, we have become who we are: one of the most trusted translation agencies and proudly Canadian.
More importantly, the Multi-Languages culture is about making the world a better place! We are a force for change, transforming the world one person at a time. We save lives, organizations and businesses through translation and interpretation in over 100 languages.
Because of what we do, people are happier, wealthier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry on this mission. Helping others is what inspires us, we can't do this without YOU!
The gap between where you are and where you want to be is closed by believing you can. Have the belief and take action to close the gap.
Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]