Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
April 2017
Newsletter #3

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Our Power is our Care, Our Power is our Presence!
4 minutes of laughter: "Anne Hathaway and Jimmy Fallon take turns singing songs, like Pink and Nate Ruess' "Just Give Me a Reason," after running the lyrics through Google Translate."
"It’s never easy to ask questions. As professionals, we might fear that people reading our questions will think we should have known, or found the answers ourselves."
The book "How to get it right when contracting Conference Interpreting services" by Helen Campbell and Lola Bendana is available in hard copy now.
We offer free hard copies to educational institutions, clients, government organizations and those who can have an impact educating the public and advocating on the importance of quality interpreting. 
The authors would like to thank the following expert Conference Interpreters who contributed with this book:
Andrew Clifford
Caroline Napier
Jacques Roland
Taous Selhi
Izabel Souza (formerly Arocha)
Empowerment Tips
How To Excel at Anything
Whether it's learning to play an instrument, or taking up a creative art, progress is based on a fundamental principles that can be universally applied. To truly excel, we must put into practice certain strategies that will allow us to grow at our peak potential.
Practice Makes Permanent 
People tend to say that 'practice makes perfect' but really, practice makes permanent. Whatever you do repeatedly will ultimately become a habit. Engage in proper practice so that you can progress, not just get good at staying in the same place. 
Get a Coach
No matter what you are trying to get better at, THE best strategy is to get someone who has already been where you want to go and have them train you. They have the experience that you can't learn from a book on how to get better and will help you cut your learning curve in half. 
Consistency Over Intensity
Many people think that one over the top workout is going to get them fit when really, it won't. Consistency is so much more important than intensity when it comes to growing a new skill. Commit a set amount of time every single day to the thing you are striving to get better. Implement it into your daily life and you will notice results almost instantly! 
Grow in Groups
If you want to get good at something, it is a must that you surround yourself with people that are also along the same path. Surround yourself with both people that are on your same level to bounce ideas off of, as well as people that are better than you that will help to raise you up. 
Enjoy The Process
If you don't enjoy the learning process, you will never stay with it until mastery. Learn to love the parts of the journey that are hard and appreciate the progress you have made so far. Reward yourself at the milestones you set and make sure to keep your eye on the vision of where you want this to go. 
No matter who you are, I believe there is tremendous value in taking up a new sport, art, hobby, or anything that is new to you. Take it one day at a time, enjoy the journey, and you will reach excellence in your area of choice in no time.
Note: Health and/or Empowerment tips were compiled by Lola and/or Juan Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
"We usually think of therapy as a dyadic exchange between a clinician and client, with family members and other important people present in spirit in the room. But what happens when the therapist and the client do not speak the same language?"
"A collection of transliteration and transcription tables for various writing systems."
The 20th Anniversary celebration continues with our FREE monthly raffles! 
This time we are giving away the opportunity to give back! 
April  Raffle
4 Prizes to be won:
$50 donation (each) to your favourite charity.
You can select any charity registered in Canada or one of our preferred charities.
We have selected as our preferred charities:
  • 6 Canadian
  • 6 International
  • 3 Canadian working overseas
We will send the 4 winners a copy of their donation by the first week of May.  
To submit your entry, answer this question: 
  • What does giving back mean to you? 
Deadline for submissions: April 24th
Email your answers here: [email protected] 
Everyone is invited to participate!
Be part of the progress, be a pioneer! Get your OCCI-ACI accreditation now! OCCI
We provide ACI interpreters preferential booking, preferential rank and preferential rate. Please send us your ACI card as soon as you receive it. 
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Adriana Bendana
Client Care Team 
Anthony Novak 
Client Care Team 
Juan Bendana
Web Design - Social Media
Who are we?
We would like to thank YOU! Our clients, translators, interpreters, staff and colleagues. Thanks to you, we have become who we are: one of the most trusted translation agencies and proudly Canadian.
More importantly, the Multi-Languages culture is about making the world a better place! We are a force for change, transforming the world one person at a time. We save lives, organizations and businesses through translation and interpretation in over 100 languages.
Because of what we do, people are happier, wealthier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry on this mission. Helping others is what inspires us, we can't do this without YOU!
"Every single time you wake up, you have the opportunity to create the life you want to lead. You have the ability to either stay in bed or wake up and win the day. Every day you make a choice - make sure it's one that is aligned with what you want."
Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]