Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
January 2016
Newsletter #3
[email protected]
"Sloppy proofreading of a bilingual plaque unveiled by the Queen at Canada's main diplomatic mission in London cost Canadian taxpayers about $4,000 to repair just three letters.The plaque was the centrepiece of a gala reopening of Canada's high commission, known as Canada House."
"Neuroscience, has revealed that humans use different parts of the brain when reading from a piece of paper or from a screen. So the more you read on screens, the more your mind shifts towards "non-linear" reading — a practice that involves things like skimming a screen or having your eyes dart around a web page.
“They call it a ‘bi-literate’ brain.” “The problem is that many of us have adapted to reading online just too well. And if you don’t use the deep reading part of your brain, you lose the deep reading part of your brain.”
The Language Industry Association of Canada (AILIA) is looking for corporate members in good standing to run for the Board of Directors during our 2016 elections at the AGM.
If interested, please contact me for details. Thank you.
Lola Bendana, AILIA President
Empowerment Tips 
How can we have more great days, and less bad days?
  • Start your day thinking of things you are grateful for
  • Work out, just 30 minutes a day will make you feel great
  • Eat healthy, when your body is fuelled for success, you feel great
  • Set some daily goals/outcomes, with clear reasons why they are important to you, and specific actions to achieve them
  • Direct your focus by asking empowering questions. Ex. What can I appreciate about this moment even more right now?
  • Transformational Vocabulary
Enhance positive experiences with more powerful words EX: When someone asks how are you doing? (Instead of good or not bad, try great, amazing, magnificent)
Dim negative experiences with softener words - EX: The food you ordered for delivery is an hour late (Instead of saying it’s devastating, try on, this is a slight inconvenience)
  • End your day with magic moments from your day, things you learned, and outcomes for tomorrow   This like anything else takes practice.
  • If you commit to doing all of these things, you will consistently have better days!
  Note: Health and/or Empowerment tips were compiled by Lola Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
January free raffle
We are constantly collecting testimonials and/or Google Reviews 
We are continuously striving to do better. We love to hear from translators, interpreters, clients, conference attendees and other colleagues who have had interactions with us. 
Please email us your testimonial to [email protected] or confirm you submitted your Google review (by January 31st) to be entered to win 1 of 5 prizes.
As usual, we promote events that can help improve the quality of people's lives. This time we have selected the I CAN DO IT Seminar which will take place in Toronto in May 2016.
Keynote speakers include: Brendon Burchard, Gregg Braden, Cheryl Richardson, Joe Dispenza among other great speakers. Tickets are compliments of "Hay House"
You can also register for the I CAN DO IT Seminar and obtain an additional 10% discount. Code: PC-6419
5 Prizes: 
1 Ticket to the I CAN DO IT Seminar
Value $200 
1 Ticket to the I CAN DO IT Seminar
Value $200  
1 Ticket to the I CAN DO IT Seminar
Value $200  
1 Ticket to the I CAN DO IT Seminar
Value $200  
CD: The Translator's Tool Box -The Computer Primer for Translators by Jost Zetzsche.
Value $50 
Winners will be announced in the February #1 newsletter
Thursday, February 4, 2016
3:30 PM to 6:00 PM (EST) 
The Hospital for Sick Children 
555 University Avenue
Be part of the change, be a pioneer! Get your OCCI-ACI accreditation now!
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Interpreters: new system to report hours
As of January 2016, we have a new system for reporting hours for your interpreting assignments. It will be more efficient for all involved. Please email Ann to [email protected] by the end of each day and include:
  • Full name
  • Date
  • Start and finish time
  • Duration
  • Booked time
Thank you!


Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]