Multi-Languages Corporation
"Authentic Commitment to Quality"
 
 
Because We Care
Bulletin 4 - June, 2015 
416-296-0842
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Are you ready for the biggest announcement in Interpreting since the creation of the National Standards? So big, that for the first time, our entire newsletter is dedicated to it!

 
We have an Accreditation Structure for Community Interpreters in Ontario!
 
The Ontario Council on Community Interpreting (OCCI) finalized the accreditation structure and, as of July 1st 2015, the OCCI in partnership with the Association of Professional Language Interpreters (APLI) will start receiving applications from interpreters interested in obtaining the credential of “Accredited Community Interpreter (ACI)”. 
 
The title of Accredited Community Interpreter (ACI) will be the credential to look for when hiring an interpreter in the legal, healthcare, social services, education and private sectors

 ​
History

Multiple stakeholders started to work on the professionalization of Community Interpreting over 25 years ago. We identified that there were 3 elements that were essential to the professionalization process:
  • National Standards
  • Standardized training offered at post-secondary institutions
  • Accreditation System
The Language Interpreter Training Program (LITP) was launched in 2006, our National Standards were published in 2007, both huge milestones in our sector and a success story. Only the Accreditation structure remained to be finalized, until now. 
 
The 3 initiatives have involved extensive consultation with multiple stakeholders from across the province:

  • Government
  • Private and non-profit Interpreting Service Providers (ISP)
  • Interpreters
  • Associations
  • Purchasers of service
  • Trainers
  • LEP representatives
  
Multi-Languages support to Accredited Community Interpreters (ACI) 
 
Because we are committed to provide the highest quality services and only retain top talent, Multi-Languages has adopted and endorsed the National Standards and the LITP since the very beginning and fully supports the newly established accreditation. 
 
Multi-Languages had the privilege of being involved in the process of creating the ACI. We strongly believe, it is one of the best interpreter accreditation structures we have seen. 
 
Our support of the new ACI credential includes:
  • An additional point within our Tier-level system to  interpreters with ACI credential
  • Preferential booking for interpreters with ACI credential
  • Preferential rate for interpreters with ACI credential
  • Subsidy of 25% of the ACI application fee to the first 15 of our interpreters who obtain ACI
  • Raffle of $100 cash among our interpreters who obtain ACI by October 31, 2015
Supporting ACI is not an expense, it is an investment! 

We ask all interpreters to consider obtaining the accreditation as soon as possible. The ACI credential will bring several benefits to interpreters, clients, Interpreting Service Providers and more importantly, to those members of our society who need interpreting services. 
 
ACI will be mandatory criteria in the future. 


Inspiration

Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
Certifications
 
     
Translation
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038)since 2007, and now the EN has been replaced by ISO 17100
 
Interpreting 
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site

Accreditation





Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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