Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
January 2017
Newsletter #1
[email protected]
Our Power is our Care, Our Power is our Presence!
2017 is our 20th Anniversary and we are ready to celebrate!  
We would like to thank YOU! Our clients, translators, interpreters, staff and colleagues. Thanks to you, we have become who we are: one of the most trusted translation agencies and proudly Canadian.
More importantly, the Multi-Languages culture is about making the world a better place! We are a force for change, transforming the world one person at a time. We save lives, organizations and businesses through translation and interpretation in over 100 languages.
Because of what we do, people are happier, wealthier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry on this mission. Helping others is what inspires us, we can't do this without YOU!
Stay tuned for special activities this year. 
The book "How to get it right when contracting Conference Interpreting Services" by Helen Campbell and Lola Bendana will be available in hard copy in January.
We will offer free hard copies to educational institutions, clients, government organizations and those who can have an impact educating the public and advocating on the importance of quality interpreting. 
The authors would like to thank the following expert Conference Interpreters who contributed with this book:
Andrew Clifford
Caroline Napier
Jacques Roland
Taous Selhi
Izabel Souza (formerly Arocha)
Be part of the progress, be a pioneer! Get your OCCI-ACI accreditation now! OCCI
We provide ACI interpreters preferential booking, preferential rank and preferential rate. Please send us your ACI card as soon as you receive it. 
Empowerment Tips
New Year, New Me... Right? 
The New Year is a time where people set out to crush their goals and achieve what they've always wanted. But the sad truth is that 92% of people that set out to achieve their New Years Resolutions fail to achieve them. How do we become the 8% of people who succeed in their 2017 goals? Here's how:
Failure is Your Friend
Just because you missed one day of working out or one morning of waking up early, doesn't mean your New Years Resolution is a failure. Failure is a necessary part in the achievement of any goal. Embrace failure and keep pushing forward through the setbacks. 
Expand Your Vision
Many people see the short term gain of their New Years goal instead of the long term result. When we focus on instant gratification, it often leads to procrastination and frustration. Set your sights on your long term vision and get inspired by the big picture.
Build a Team 
Who you surround yourself with is who you will become. Build a team of people that will not only support you in your goals, but will also push you to get back on track. Having a group of people that holds you to high standards of accountability is one of the key pieces of achievement. 
Take Consistent Small Actions
Rome wasn't built in a day. Neither was any substantial amount of success. Great things take time. Great things also take small consistent actions done over an extended period of time. Daily actions done with enough consistency will build momentum and drive you towards your goals. 
Celebrate Every Win
Celebrating your wins, no matter how small, builds the momentum you need to breakthrough. When we celebrate our victories, we get a little boost of dopamine (the 'feel good' chemical) which tells our brains that we are on the right track. 
Enjoy The Journey
To experience lasting achievement, we must learn to enjoy the journey. At times, people forget to focus on what they can enjoy and eventually lose momentum. Look for the things you can enjoy and focus on all of the things you can appreciate about your journey. 
Realize that whatever you wish to achieve in 2017 is within reach. Everything you want is out there for you to take, all it takes is action. Push forward towards the things that you want and don't settle by being a part of the 92%. Be a part of the 8% who don't make quitting an option and make success the only option.  
Note: Health and/or Empowerment tips were compiled by Lola and/or Juan Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
"When interpreting for victims of trauma, the greatest gift you can give to the survivor is letting his or her voice be heard. This past July marked the release of an innovative, in-depth training program to prepare interpreters to work with survivors of violent crime, with a strong focus on domestic violence and sexual assault."
"The recent AI update to Google Translate is an amazing leap forward in terms of technological innovation. So-called “neural networks” loosely mimic the human brain by “refining data through successive layers of processing units”, translating full sentences at a time (rather than translating words individually).
"A fun-loving Imgur user has posted a ream of some of the worst translation fails from around the globe - and they may make you feel better about any language struggles you've endured." 
"Early reports of avian flu infections among pigs in China were ignored by international science communities. Researchers suggest more translation of science journal will break down barriers."
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Adriana Bendana
Client Care Team 
Juan Bendana
Web Design - Social Media
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
The New Year is a time to give more than you ever have given. It is a time to push harder, strive farther, and redefine what's possible. This is your time. It's time to make 2017 the best year ever! 
Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]