Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
 Febuary 2019
Newsletter #3
[email protected]
Our Power is our Care, Our Power is our Presence!
Why quality is the most important factor when dealing with translation projects?
Because you avoid these serious risks involved in poor quality translation services: 
    • Lawsuits
    • Monetary losses
    • Malpractice - any profession
    • Inefficient resource utilization
    • Delay in product/campaign launch
    • Wasted mistranslated marketing campaigns
    • Misdiagnosis/delayed diagnosis/medical errors with clinical consequences
    • Barriers to access to public services (government, legal, education, health, social services)
    Quality: “The totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs” (ISO 8402)   
    Translation Quality: The degree to which the characteristics of a translation fulfill the requirements of the agreed upon specifications[1].   
    Quality Assurance: Refers to the overall process used to create the deliverables[2].   
    There are 3 elements to consider when evaluating a quality assurance process for translation:
    • Provider: physical or legal person providing the service
    • Process: steps used to produce the Target Text (TT)
    • Product: The translation itself  
    The assessment method is different for each and depends on the desired outcome.   
    Quality Control: Refers to specific activities within the project that guarantee the quality of project deliverables. Quality control is just one step in the quality assurance process. 
    [1] 3.1.45 from F2575-06 ASTM based on ISO 9000 definition 
    [2] Monterey Institute of International Studies, ASTM F 2575-06 9.9 
    In this video, we are discussing the most important things in translation quality, from the perspective of quality auditors and pioneers in the service standardization in the language industry. Gabriele Sauberer is interviewing Peter Jonas, Head of Austrian Standards Certification, and of LICS, the Language Industry Certification System.
    Distance interpreting unveils substantial market opportunities, and cooperation among providers can only bring positive results, as it allows us to more effectively address a global need: more multilingual content. 
    We are the very First KUDO Studio in Canada. KUDO is a powerful cloud-based platform that allows people and businesses to collaborate and meet more effectively across geographic and language barriers. KUDO streams real-time language interpretation for web meetings and live conferences.We appreciate working with the KUDO team. Their professionalism, expertise in simultaneous interpreting and innovative technologies make them #1.
    As a company that cares, we are committed to helping those less fortunate around the world as well as the most vulnerable members of our communities in Canada. 
    We promote charities that work to support missions in areas such as:
    ·       Youth
    ·       Homelessness
    ·       Mental health
    ·       Healthcare
    ·       Education
    ·       Developing countries
    ·       Ethnolinguistic communities
    You can contribute by purchasing services though us, by donating directly or by becoming a volunteer. Volunteering is one of the best activities we can do to help others and at the same time help ourselves.  Check the charities in our list.
    The Benefits of Stretching
    When looking to strengthen & improve our bodies, stretching and mobility is often overlooked. Improving our flexibility is one of the best things we can do for the longevity of our muscles & joints. Here are a few of the top benefits of stretching.
    Increase Strength
    When thinking of building strength, we rarely look at flexibility as an essential piece of the puzzle. Improving the flexibility and elasticity noticeably improves our strength on all fronts. Want to get stronger? Start stretching! 
    Reduce Injury
    When living an active lifestyle, it is easy for us to incur some form of injury. Incorporate stretching into your daily routine and this will drastically reduce your likelihood of getting injured. 
    Mobile for Longer
    As we age, our bodies will naturally become less and less mobile. If we want to maximize our mobility and keep our ability to move for longer - we need to incorporate daily stretching into our lives. Stretch now to be able to move later. 
    Live Pain Free
    1 in 10 people experience some form of physical pain on a regular basis. Chronic pain is an epidemic that affects more than 1.5 billion people worldwide. If you want to live a pain free life, a step in the right direction is incorporating at least 15-20 minutes of stretching a day. 
    We all want to live longer, energy rich, healthy lives. That starts by building and maintaining a healthy body. We suggest a minimum of 15-20 minutes of stretching every single day to improve mobility, reduce pain, and to level up your life! 
    Note: Health and/or Empowerment tips were compiled by Lola and/or Juan Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
    Have you given us a Google Review yet?
    We stand behind our Outstanding Quality Guarantee and take pride in being the Bugatti of the Translation and Interpreting industry. We are committed to providing massive value to those in our care.
    We love to hear from our clients, translators, interpreters and colleagues from the sector. Please leave a Google Review so others can learn about your experience while working with us.
    If for any reason your review is not 5 Stars, we would love to hear your suggestions and feedback. We will make your next experience a 5 Star.
    We appreciate YOU!
    Note: to write a review, select write review at the right hand side of the page (under the Review block). 
    We are here to listen and support you:
    Lola BendanaExt.222 
    Sergio E. BendanaExt.227
    Business Development/Accounting 
    Conference Interpreting
    Simultaneous Webinar Interpreting
    Ann MenoudakisExt.223 
    Beatriz FigueiredoExt.224
    Conference Interpreting  
    Desktop Publishing (DTP)/Audio/Video/Transcription 
    Sepideh Salimi - Ext. 226
    Conference Interpreting  
    Desktop Publishing (DTP)/Audio/Video/Transcription 
    Anthony Novak 
    Client Care Team 
    Adriana Bendana
    Client Care Team 
    Juan Bendana
    Web Design - Social Media
    Who are we?
    We would like to thank YOU! Our clients, translators, interpreters, staff and colleagues. Thanks to you, we have become who we are: one of the most trusted translation agencies and proudly Canadian.
    More importantly, the Multi-Languages culture is about making the world a better place! We are a force for change, transforming the world one person at a time. We save lives, organizations and businesses through translation and interpretation in over 100 languages.
    Because of what we do, people are happier, wealthier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry on this mission. Helping others is what inspires us, we can't do this without YOU!
    CASL Compliant
    We are constantly cleaning up the email list to be fully compliant with CASL. If for any reason, you are on this list by mistake, please unsubscribe below.  
    Our outcome is to share valuable information and maintain our relationship, never to create an inconvenience.

    In light of the Canadian Anti-Spam Legislation (CASL), If you don't have an existing business relationship with us, we appreciate very much you either confirm that you would like to stay in the email list or unsubscribe from it.

    Our communication includes 1 weekly email which brings you topics such as:

    •  Translation
    •  Interpretation
    •  Ethics
    •  News from the sector
    •  Upcoming events
    •  Job offers
    •  Periodic free raffles
    •  Health tips

    We appreciate your interest in receiving ongoing news from us. These communications are an excellent way for us to stay connected with you!

    Privacy is extremely important to us. We will never sell, or rent your name or address to anyone. We are committed to protecting your information.

    As always, you may remove yourself from our mailing list at any time via the unsubscribe option available in every email from us.

    Click Here to Unsubscribe
    Our Quality Guarantee

    Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

    Contact us for details
    We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2017 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
    We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
    For details on certification, please visit our site
    Cloud Based Simultaneous Interpreting 
    We are Certified as a KUDO Partner. We are the very first KUDO Studio in Canada. KUDO is a powerful cloud-based platform that allows people and businesses to collaborate and meet more effectively across geographic and language barriers. KUDO streams real-time language interpretation for web meetings and live conferences.


    Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

    • Build Trust
    • Advertise Honestly 
    • Tell the Truth 
    • Be Transparent 
    • Honor Promises 
    • Be Responsive
    • Safeguard Privacy
    • Embody Integrity

    Better Business Bureau Vision
    "An ethical marketplace where buyers and sellers can trust each other." 

    Multi-Languages has been accredited with the BBB as of October 2013

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    We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

    Download our previous Newsletters
    Multi-Languages Corporation
    Tel: 416-296-0842 - Toll Free: 1-800-568-8861
    [email protected]