Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
January 2017
Newsletter #4
[email protected]
Our Power is our Care, Our Power is our Presence!
"French Finance Minister Michel Sapin failed to impress US bankers in a pitch to move their London operations to Paris following Brexit – because he spoke to them in French through an interpreter."
The book "How to get it right when contracting Conference Interpreting services" by Helen Campbell and Lola Bendana will be available in hard copy in January.
We will offer free hard copies to educational institutions, clients, government organizations and those who can have an impact educating the public and advocating on the importance of quality interpreting. 
The authors would like to thank the following expert Conference Interpreters who contributed with this book:
Andrew Clifford
Caroline Napier
Jacques Roland
Taous Selhi
Izabel Souza (formerly Arocha)
"How healthy is terminology in a multilingual European context? The situation of multilingualism characterizes the European institutions and exerts a significant influence on their operation and has at the same time unique characters."
Empowerment Tips
Create More Meaningful Relationships
Relationships are the currency of life. They get us through tough times, make great times enjoyable, and are the glue that holds us all together. Without them, we would not be able to lead truly fulfilling lives. But how do we make more meaningful connections? Here are a few ways: 
Go Deep
So many relationships never surpass the surface level conversations that so many of us are accustomed to. If you want to connect on a deeper level, ditch the small talk and go deep. Have more conversations about life and what is important to the other person so you can get to know them on a deeper level.
Get Curious
curiosity is the one thing that creates connected relationships that last. Get curious about what they like, what they're passionate about, what there favourite food is, and anything else that is important to them. This allows you to get to know them on a much deeper level resulting in a much more meaningful relationship.
Find True Common Ground
All people are drastically different. But odds are that there are a few places where you can find common ground with the other person. Find common interests, hobbies, passions, or anything that can make you more relatable. Commonality builds rapport, and rapport leads to lasting relationships. 
Be the Champion of Everyone's Story
Everyone loves the person that supports everyone around them. Go to your friends event that means a lot to them, get excited about their new idea, support them in their new fitness goals, and be their biggest fan in whatever they do. 
Give Give Give
Relationships are not a place to take, they are a place to give. Give your time, give your energy, and give your presence so that you're their physically and emotionally there for whatever they need. When you give without expecting to receive, you receive more than you can ever imagine.
We all strive to have more meaningful connections with the people around us. Relationships are what make life worth while. Practice these few principles to take your relationships to the next level and to live a truly fulfilled life. 
Note: Health and/or Empowerment tips were compiled by Lola and/or Juan Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
"A group of French-speaking families from Toronto’s east end has retained a lawyer and say its prepared to take the case all the way to the Supreme Court of Canada."
"The ability to speak more than one language is one of the more notable strengths of the Swiss people and economy."
As part of our 20th Anniversary celebration we will have ongoing activities throughout the year.
Our first celebration is a raffle for a Valentine's Day dinner for 2. We will buy the winner a gift certificate worth $100 for your favourite restaurant. 
Entries: Let us know which of our core values you appreciate the most. Please send your entries by February 10 to [email protected]  
Everyone is invited to participate!
Be part of the progress, be a pioneer! Get your OCCI-ACI accreditation now! OCCI
We provide ACI interpreters preferential booking, preferential rank and preferential rate. Please send us your ACI card as soon as you receive it. 
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Adriana Bendana
Client Care Team 
Juan Bendana
Web Design - Social Media
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
Who are we?
We would like to thank YOU! Our clients, translators, interpreters, staff and colleagues. Thanks to you, we have become who we are: one of the most trusted translation agencies and proudly Canadian.
More importantly, the Multi-Languages culture is about making the world a better place! We are a force for change, transforming the world one person at a time. We save lives, organizations and businesses through translation and interpretation in over 100 languages.
Because of what we do, people are happier, wealthier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry on this mission. Helping others is what inspires us, we can't do this without YOU!
A lot of times we get caught up in going through the motions of life and forget to stop and enjoy the world around us. Take a second to appreciate the world around you and enjoy the beauty of the present moment.
Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]