Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
January 2017
Newsletter #3
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Our Power is our Care, Our Power is our Presence!
Interpreting getting stronger in Ontario
HIN joined the OCCI Healthcare Division!
Twelve years ago the Healthcare Interpretation Network was incorporated to advocate for equal access to healthcare services for linguistically diverse communities and raise the bar for interpreting services in Canada. Throughout the years, HIN played an integral role in the development of Canada’s National Standards (NSGCIS), the LITP curriculum as well as many other activities towards the professionalization of interpreting.
This past October at their AGM, the  Healthcare Interpretation Network (HIN) voted to dissolve the Association.  Far from being the end of HIN, they have signed at the end of December a MOU with the Ontario Council of Community Interpreters (OCCI). HIN will become part of OCCI’s  Healthcare Division, carrying forward the original mandate and vision while revitalizing the strategies and making OCCI and the interpreting profession even stronger though unified efforts.  
OCCI is working now on the logistics of welcoming HIN to its Healthcare Division and will be proud to host the body of knowledge created by HIN over the years. 
"In large-scale military operations and exercises involving numerous nations, effective communication is vital and interpreters are the multilingual cogs that keep the wheels turning."
The book "How to get it right when contracting Conference Interpreting services" by Helen Campbell and Lola Bendana will be available in hard copy in January.
We will offer free hard copies to educational institutions, clients, government organizations and those who can have an impact educating the public and advocating on the importance of quality interpreting. 
The authors would like to thank the following expert Conference Interpreters who contributed with this book:
Andrew Clifford
Caroline Napier
Jacques Roland
Taous Selhi
Izabel Souza (formerly Arocha)
Empowerment Tips
The Secret to Getting Back on Track
January is already coming to a close and you have to ask yourself, 'am I as motivated to crush my goals as I was on New Years day?' if the answer is no, it's okay. It happens to all of us. The real question is what can we do? Here are a few tips for getting back on track! 
Every Day is a Fresh Start
The problem that a lot of people have is that they think they should be at a certain point by now. They feel like they failed because they haven't made enough progress. The key is to realize that every day is a fresh start. Every day in an opportunity to change. Start fresh and push forward. 
Accountability is Everything
One of the best ways to stay on track with your goals is to have an accountability partner. This can be a friend, family member, or even a colleague at work. Having someone that is supporting you with your goals will help you drastically build momentum towards their achievement. 
Celebrate Your Loses 
Failure is a essential part of any achievement. See your setbacks as opportunities to learn and to grow so that you can come back stronger. Take every failure as a lesson and as a chance to get better. Go out and fail enthusiastically! 
Acknowledge How Far You've Come  
It is great to look forward onto the future but it is just as valuable to look back and see how far you've come. Celebrate the wins you have had and learn from all of the growth you have experienced. Remember the lessons and move forward with a new perspective. 

Reconnect With Your Vision
When you don't feel motivated to keep going, it's probably because you have lost sight of your vision. Ask yourself why and look towards what is truly important. Reconnect with what you want and get re-inspired by the excitement of your goals coming to life. 
Set Goals That Set You Up to Win
Many times people set these outrageous goals and don't give themselves the gift of being able to have small wins. Set small goals that will put you on path to achieving your ultimate vision. Having these small wins motivate you to keep going until you achieve your end goal. 
Every day is a fresh start. Take advantage of today and move towards the things that you want. Surround yourself with people that will support you in your goals. Reconnect with your vision and take action until you have created the life that you dream of living. 
Note: Health and/or Empowerment tips were compiled by Lola and/or Juan Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
"A 66-year-old woman who killed her husband's ex-wife was scheduled to be sentenced Tuesday in Montgomery County Circuit Court, but an unusual circumstance pushed the sentencing back."
As part of our 20th Anniversary celebration we will have ongoing activities throughout the year.
Our first celebration is a raffle for a Valentine's Day dinner for 2. We will buy the winner a gift certificate worth $100 for your favourite restaurant. 
Entries: Let us know which of our core values you appreciate the most. Please send your entries by February 10 to [email protected]  
Everyone is invited to participate. 
"Whether you're a practicing physician, nurse, med student or just plain curious, this free medical dictionary app can help you find clear, in-depth definitions of medical terminology right on your SmartPhone or Tablet."
"A failure to tell the difference between the pronunciation of “four” and “ten” in the Chongqing dialect has cost a supermarket owner more than 10,000 yuan (HK$11,200), mainland media reports."
Be part of the progress, be a pioneer! Get your OCCI-ACI accreditation now! OCCI
We provide ACI interpreters preferential booking, preferential rank and preferential rate. Please send us your ACI card as soon as you receive it. 
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Adriana Bendana
Client Care Team 
Juan Bendana
Web Design - Social Media
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
Who are we?
We would like to thank YOU! Our clients, translators, interpreters, staff and colleagues. Thanks to you, we have become who we are: one of the most trusted translation agencies and proudly Canadian.
More importantly, the Multi-Languages culture is about making the world a better place! We are a force for change, transforming the world one person at a time. We save lives, organizations and businesses through translation and interpretation in over 100 languages.
Because of what we do, people are happier, wealthier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry on this mission. Helping others is what inspires us, we can't do this without YOU!
Achievement is only possible when we take massive action towards the things we want in life. Constantly push towards the life that you want and blaze through everything standing in your way. 
Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]