Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
October 2016
Newsletter #3
[email protected]
Our Power is our Care, Our Power is our Presence!
A new federal requirement (USA) that hospitals, doctors and dentists provide free interpretation and translation services for non-English speakers aims to prevent tragedies — and save money.
A 9-year-old girl, misdiagnosed with the stomach flu, died after a doctor failed to communicate to her Vietnamese-speaking parents that the drug he prescribed for her could have dangerous side effects.
A 78-year-old stroke victim had to have her leg amputated after doctors and nurses didn’t understand her when she complained, in Russian, of pain and numbness.
A 7-year-old boy suffered organ damage because his pediatrician mistakenly diagnosed him with strep throat, having struggled to communicate with his Spanish-speaking father and grandparents during repeated visits over several weeks.
"Quebec's Automobile Insurance Board says it will make changes to part of its driver's licence exam after some immigrant groups complained it was too difficult to pass."

Be part of the progress, be a pioneer! Get your OCCI-ACI accreditation now! OCCI
We provide ACI interpreters preferential booking, preferential rank and preferential rate. Please send us your ACI card as soon as you receive it. 
DATE: Tuesday, October 25, 2016
LOCATION: The 519 Church Street Community Centre. 519 Church St, Toronto
Empowerment Tips
How to Gain More Confidence
Few people are as confident as they would ultimately like to be. Even if you don’t feel like confidence is your strong suit, there are certain things that you can do to improve. Confidence is a skill like any other and to make it stronger, you must practice it. 
1.) Let go of the Small Stuff
Many times people get caught up in focusing on the little things that don't really matter. This tends to overwhelm you and gets you distracted from what is really important. Let go of the little things and let yourself get inspired by the big picture.
2.) Begin With the End in Mind
So many people get caught up in the process and forget about the purpose. Stop getting caught up in the motions of what you're doing day to day and get aligned with the purpose of your actions. Have a vision of where you want to go and let that fuel your confidence. 
3.) Focus on What you CAN Control
A lack of confidence is directly related to a lack of control. If you focus on what you can't control, you will be in a constant state of fear. Confidence comes when you focus on what you can control and take action towards changing it for the better. 
4.) Focus on Other People 
Whether you are speaking in front of a group of people or just trying to have the courage to talk to someone, focusing on yourself will keep you from being fully confident. Let go of what other's may think of you and focus on what they need. 
5.) Eliminate Your Comfort Zone
Confidence is a skill of growth. To become more confident, you need to constantly grow. Always push yourself to do the things you fear so that you can learn to be comfortable with being uncomfortable. 
6.) Surround Yourself With Confident People
You become who you surround yourself with. If you want to become more confident, surround yourself with confident people. Confidence is something that is contagious so make sure to surround yourself with it as much as possible. 
7.) Just be Yourself
People are naturally drawn to those that are able to be who they truly are - it is the ultimate sign of confidence. Being yourself is the best way to show the people around you that you are confident in the person that you are. 
Confidence comes from what you are willing to do. It is a skill like anything else and it needs to be developed. Put these tools into action so that you can become more confident and inspire others to do the same. 
Note: Health and/or Empowerment tips were compiled by Lola and/or Juan Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
"From health to the justice system, from the voluntary sector to sport and the arts, we all increasingly live and work in contexts where people speak more than one language."
"Here's the famous showstopper from "The Phantom of the Opera," sung in 12 different languages. Most of them are from cast recordings of the show, but there are a few surprises as well."
Multi-Languages Annual Conference
The conference is offered on a Pay It Forward basis.
Check our site for OCCI subsidy, Raffles, speakers and updates. 
We would like to thank those of you on the waiting list for your patience, we are making an effort to accommodate you in the most efficient way. 
Participants must be registered/confirmed in order to attend. To register, please send an email to [email protected] 
Trust is a core value for us. Help new clients, translators and interpreters to get to know us!
We love testimonials: videos or written messages. Send us your testimonials to [email protected]  THANK YOU!!!
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Rene Sandino F.
Client Care Team Ext. 221
Evelin Garcia
Client Care Team Ext. 221
Juan Bendana
Web Design - Social Media
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
Who are we?
We are one of the most trusted translation agencies in the world and proudly Canadian. More importantly, the Multi-Languages culture is about making the world a better place! We are changing the world one person at a time, saving lives in multiple languages.

Because of what we do, people are happier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry this mission. Helping others is what inspires us.
"Every day is an opportunity to get better. Every day is an opportunity to build your relationships, to strengthen your body, or to grow professionally. To get to where you want to be in the future, you must take the necessary steps today. Do what you need to do today to make your future self proud." 
Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]