Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
November, 2015
Newsletter #2
[email protected]
Are you working on Ontario Government documentation?
 "ONTERM is the source for official Ontario government terminology in English and French. ONTERM is a resource for translators, researchers, policy makers and anyone looking for official Ontario government names and titles."
"The Canadian singer walked out during a Spanish radio interview on Wednesday after a series of questions got lost in translation."
"A town hall in northwestern Spain was left red-faced after a Google Translate error led to it advertising its local leaf vegetable celebration as a much more X-rated affair."

Wednesday December 2 
Monday December 14    
Thursday January 7  
Time: 6:00pm-8:00pm
CCLCS - 635 Markham St. 2nd Floor,
Toronto, Ontario M6G 2M1  
By subway: Bathurst Station (Markham St. exit)  
Empowerment Tips 
 What are the benefits of self-confidence?
  • Increases our capacity to positively influence others 
  • Happiness
  • Improves performance - increases productivity
  • Feeling of assertiveness 
  • Helps us to overcome obstacles
  • Supports the better utilization of our skills
  • Helps us manage our fears
  • Maintains a positive mental attitude
  • Higher level of resilience
  • Reduces stress
  • Gives us courage
  • Higher sense of a life mission
  • Increases the level of authenticity
  • helps us see everything as opportunities
  • We take responsibility for our actions
  • Provides motivation to learn from our mistakes
Note: Health or Empowerment tips were compiled by Lola Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health or other condition. It does not constitute medical advice or any other professional advice. Always consult with your physician or professional adviser first. Visit our weekly newsletter or the Empowerment section of our site for a collection of our Empowerment Tips.
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
OCCI-ACI Accreditation News!
Save the Date!
The OCCI is pleased to announce that it will be hosting an event to officially mark the Launch of the OCCI ACI Accredited Community Interpreter framework and accreditation process.
December 1st, 2015
New City Hall, Council Chambers
100 Queen St W 
Check our previous newsletters to see the benefits we are providing ACIs. 
"A young Sydney man accused of planning to murder a random member of the public in the name of Islamic State is seeking to challenge the translations of the phone conversation in which the alleged plot is said to have been hatched with a senior terrorist leader."
There are some basic procedures that can prove very useful when working with interpreters. 
Multi-Languages Annual Conference
Nicole Wirtz
Cancer Care Ontario - Translation
Anita Tancredi
Hospital For Sick Children - Interpreting
Merling Sapene
Bombardier - Project Management / Communication  
Sally Bean
Sunnybrook Health Sciences Centre University of Toronto Joint Centre for Bioethics - Ethics
Suzanne Deliscar
Lawyer-Linguist, Deliscar Professional Corporation - 
Legal Issues Affecting Ontario Translators and Interpreters
Additional Activities: 
  • Organized Networking Game (10 prizes to be won)
  • The "Board Break" is back this year by popular demand. We asked the 2011 conference attendees to see if we should repeat the activity, and we received a huge YES. Get ready for some fun!  
  • Green Drinks: demo of how to prepare healthy green smoothies. Try one of our favourite recipes.
Free Raffle:
  • SDL TRADOS Studio 2015 Freelance license (approx. value $1,000)
  • Other prizes
The 2015 conference has been awarded:
5 American Translators Association (ATA) Continuing Education Points.
4 Accredited Community Interpreter (OCCI-ACI) Professional Development Hours
Some of you registered months ago, if you need to cancel, please let us know to [email protected] as soon as you can as we already have a waiting list. 
Only registered attendees will be able to attend.  
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.


Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

Download our previous Newsletters
Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]