Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
March 2017
Newsletter #3
[email protected]
Our Power is our Care, Our Power is our Presence!
The Ontario Council on Community Interpreting (OCCI) welcomes the Healthcare Interpretation Network (HIN)
After more than 20 years of supporting accessibility, equity, and communication by promoting the delivery of interpretation services in health care settings by professional community interpreters, members of the Healthcare Interpretation Network (HIN) have voted to join the Ontario Council on Community Interpreting (OCCI) Healthcare Division to ensure the continuity of its work, mandates, and legacy.
OCCI will continue to work on the original HIN mandate of professionalizing the sector and advocating for equal access to healthcare services for linguistically diverse populations. Thanks to all who have been part of this milestone, especially, members of the HIN and OCCI Board of Directors in particular Anita Tancredi from the Hospital for Sick Children who was in both Boards and took the lead to make this possible. 
Considering this great stride in recognizing community interpreters’ work as key to patient safety and health equity, as well as their aligned visions and missions, HIN and OCCI look forward to joining forces as they continue to work to ensure that communities are served with highly qualified interpreters by achieving the common goal of professionalizing the Community Interpreting sector. 
Current OCCI membership includes interpreters and interpreter associations, colleges and training institutions, interpreter service providers, hospitals, court services, and provincial government agencies.
Join the OCCI Facebook page
We are providing priority booking and preferential rates to OCCI-ACI interpreters. Send us your ACI card. 
United we are stronger! This is major progress for Canada.
The book "How to get it right when contracting Conference Interpreting services" by Helen Campbell and Lola Bendana is available in hard copy now.
We offer free hard copies to educational institutions, clients, government organizations and those who can have an impact educating the public and advocating on the importance of quality interpreting. 
The authors would like to thank the following expert Conference Interpreters who contributed with this book:
Andrew Clifford
Caroline Napier
Jacques Roland
Taous Selhi
Izabel Souza (formerly Arocha)
" This 
Handbook can prove to be a useful tool 
that will greatly facilitate and sustain inter-organizational
collaboration and contribute to the achievement of excellence in the
harmonized management of complementary terminology collections.
Empowerment Tips
Overcoming Stress
We all have times when we feel stressed. It's our body's natural response to certain situations. It's normal but also very dangerous. Stress has a major impact on both the physical and emotional health of a person. Here are some ways to combat stress and become more relaxed:
Meaning Changes Everything
Nothing in life has a meaning aside from the meaning you give it. A lot of times the situation isn't as stressful as we think, we have just given it a stressful meaning. Change your perspective on the situation and focus on the good. 
Exercise Daily
One of the best ways to reduce stress is to move your body. When we exercise, the body releases feel-good chemicals called endorphins which make us feel amazing. Want to instantly feel better? Go workout! 
Eat Healthy 
Toxicity in the body creates tension. Tension creates stress. The more healthy food you eat, the more relaxed your body will be. Eating live foods will cause your system to function at an optimal level, allowing your body to fully relax. 
Take Breaks
Breaks are a great way to refresh your mind and keep you relaxed. When taking breaks, do something that engages your mind. Something that you're interested in or passionate about, so that you can feel even more refreshed after getting back to work. 
Focus on Steady Progress
Making progress is the key to our happiness. Make small, achievable goals so that you can get little spikes of dopamine throughout the week and replace the stress with joy. 
Gratitude Cures All
It is physically impossible to be grateful and stressed simultaneously. You cannot experience fear, anger, or hate when you are in a state of gratitude. Create a gratitude journal and write 3 things every morning and every night so that you can experience more happiness.
These are all easy tools that you can apply today to experience less stress and more happiness - less tension and more joy.
Note: Health and/or Empowerment tips were compiled by Lola and/or Juan Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
Family members may struggle to interpret accurately when family or cultural expectations are upset by medically routine, but personally embarrassing questions."
"When Margarita Ruiz takes her children to the doctor’s office, she has no choice but to trust that nurses and front desk staff are translating medical orders accurately. She doesn’t speak English, and her children’s pediatrician speaks very little Spanish."
The 20th Anniversary celebration continues with our FREE monthly raffles! 
Congratulations to our March Raffle Winners!
The 2 winners will be attending the Wealth Expo with Tony Robbins and several other speakers on Saturday March 18
  • Sannah Asman - Arabic interpreter
  • Carmela Niro - general subscriber to our newsletter
Our raffles are ongoing and give you a chance to win every month. Everyone is invited to participate!
Our April raffle will be announced next week. We are happy to hear your ideas for prizes you would like to see. 
Be part of the progress, be a pioneer! Get your OCCI-ACI accreditation now! OCCI
We provide ACI interpreters preferential booking, preferential rank and preferential rate. Please send us your ACI card as soon as you receive it. 
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Adriana Bendana
Client Care Team 
Anthony Novak 
Client Care Team 
Juan Bendana
Web Design - Social Media
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
Who are we?
We would like to thank YOU! Our clients, translators, interpreters, staff and colleagues. Thanks to you, we have become who we are: one of the most trusted translation agencies and proudly Canadian.
More importantly, the Multi-Languages culture is about making the world a better place! We are a force for change, transforming the world one person at a time. We save lives, organizations and businesses through translation and interpretation in over 100 languages.
Because of what we do, people are happier, wealthier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry on this mission. Helping others is what inspires us, we can't do this without YOU!
Time. It's what we all wish we just had a bit more of. More time to spend with our friends and family, more time to pursue our passions, and more time to make a difference. Even though there is no way to give yourself more time, you have the ability to make the most of the time you still have.
Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]