Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
October, 2015
Newsletter #1
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"The unprecedented description of their partnership was considered momentous, as Seoul sought to bolster political cooperation with its biggest trading partner at the risk of irking Washington. It was only a few hours later that it was revealed the “best ever” remarks were a mistranslation". 
May you be grateful for all you have and receive all your heart desires.
The one thing all humans have in common is that each of us wants to be happy, says Brother David Steindl-Rast, a monk and interfaith scholar. And happiness, he suggests, is born from gratitude. An inspiring lesson in slowing down, looking where you’re going, and above all, being grateful.
Follow up on last week's news...
There is high risk when communicating in medical encounters without the assistance of a professional interpreter.
Multi-Languages Annual Conference
The "Board Break" is back this year by popular demand. We asked the 2011 conference attendees to see if we should repeat the activity, and we received a huge YES. Get ready for some fun! 
Nicole Wirtz
Cancer Care Ontario - Translation
Anita Tancredi
Hospital For Sick Children - Interpreting
Merling Sapene
Bombardier - Project Management / Communication  
Sally Bean
Sunnybrook Health Sciences Centre University of Toronto Joint Centre for Bioethics - Ethics
Suzanne Deliscar
Lawyer-Linguist, Deliscar Professional Corporation - 
Legal Issues Affecting Ontario Translators and Interpreters
When: Saturday, November 21, 2015
Where: University of Toronto
Some of you registered months in advance, if for some reason you need to cancel, please let us know as there are other people interested in attending. For questions about the conference, please email: [email protected] 
Empowerment Tips 
What are some of the benefits of gratitude?
  • Enhances empathy
  • Sense of happiness
  • Overall improvement of well-being
  • Increases mental strengths
  • Reduces stress
  • Directly related to vitality and energy
  • Fosters better relationships
  • Improves physical health  
  • Reduces aggression
  • Supports better sleep
  • Improves self-esteem
  • Boosts the immune system
  • Reduces depressive symptoms
  • Increases resiliency
  • Decreases systolic blood pressure
  • Reduces materialism
  • Increased productivity
  • Improves decision making
  • Better goal setting
Note: Health or Empowerment tips were compiled by Lola Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter for more health tips
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
Our Director, Lola Bendana, presented on International Translation Day (Glendon College) about how National and International Standards are changing the face of our industry. Key points:
  • ISO 17100 (International Standards on Translation Services) replaced EN 15038 (European Standard on Translation Services) as of May 2015.
  • If CAN CGSB 131.10 (Canadian Standard on Translation Services) is withdrawn and replaced by ISO 17100, the Canadian industry (clients, translators, translation service providers) is at risk. The CGSB has Canadian specific content, for instance, it is the only standard that makes mandatory under the Human Resources section, a Translation Degree or Professional Certification - a differentiator of the Canadian Translation sector.
  • Unity among all stakeholders and Vision are essential to solve the challenges we are currently facing. 
Interpreters: Have you obtained your OCCI-ACI Accreditation?
If yes, let us know. There are some benefits for you: 
· We will accept the ACI Accreditation as criteria to move you up a level within our tier system of credentials (unless you are already at level 3). By moving up one level, you will receive a pay increase of 8.5% to 10% (effective the first day of the month following your submission of ACI card).
· You will have preferential booking.
· A subsidy of 25% of your application fee if you are among the first 15 interpreters to submit your ACI card to us.
We appreciate your interest, however, we only work with highly qualified professionals who meet the criteria as set in the National Standards of Canada. 

Toronto Power Group Basket Brigade 
On October 10th, the Toronto Power Group will be delivering baskets of food (worth $50 each) to 100 families. Some of these families would not have the opportunity to have the Thanksgiving dinner that many of us sometimes take for granted. 
Contribution is one of the keys to feeling fulfilled, and you never know how big of an impact your small act of kindness can have. If you want to volunteer to pack and deliver the baskets visit the TPG Basket Brigade Page.
To help feed the families this Thanksgiving Donate Here! $50 feeds one family, but anything helps. Make a difference this Thanksgiving that will never be forgotten!
"Turns out, this diverse city is a hotbed for endangered languages — some preserved better here than in their homeland."
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting


Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]