Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
September 2016
Newsletter #1
[email protected]
Our Power is our Care, Our Power is our Presence!
Happy Labour Day! Are we in for “FAIR TRADE” Interpreting? 
We are republishing our article from a previous Labour Day newsletter again, it is as valid today as it was last year. The new OCCI/ACI Accreditation is a key element to improve working conditions. 
Are we paying a fair amount and respecting our professional interpreters as such?  What exactly is Fair Trade? Fair Trade is a movement that aims to promote better trading conditions, higher standards of employment and sustainability. Fair Trade goods and services are justly compensated and the business relationship is based on dialogue, fairness, transparency, and respect.  
Even though “Fair Trade” is mainly used to refer to trade of goods at the international level, there are many instances where it relates to local services. For example, in the UK there are Fair Trade Schools, Fair Trade Towns, Fair Trade Universities and Fair Trade Churches among other services.   
The Fair Trade concept is much more than just trade, it relates to the commitment to decent working conditions and a collaborative, win-win relationships between buyers and sellers; it is about the human aspect of business.
Lately, the interpreting profession has Interpreting Service Providers (ISP) that are willing to lower the working conditions of our interpreters for the sole purpose of obtaining contracts, but there is a catch. What are the consequences of deteriorating interpreter’s working conditions? 
  • Exodus of qualified professional interpreters to other sectors.
  • Since demand is still there (and growing), irresponsible ISPs train and/or hire non-interpreters to cover the market needs producing an excess of “interpreters” in the system.
  • Post-secondary training programs are affected; real interpreters can’t see the value of such training, therefore, limiting their educational opportunities.
  • The client gets poor quality interpreting; in most instances without knowing (they may receive excellent customer service).
  • Clients don’t have the capacity to evaluate the interpreter’s linguistic skills.
  • Potential lawsuits
  • Monetary Losses Malpractice - Any profession
  • Inefficient Resource Utilization
  • Multi-Languages core values include respect for our contractors, social consciousness and first and foremost fairness. Fair Trade Interpreting is about making a tremendous impact on interpreting communities while offering quality services to the public.  Fair Trade Interpreting is possible if backed by consumers.
Those interested in quality interpreting must raise awareness about the importance of mandatory minimum credentials and fair working conditions.  This Labour Day, we invite our colleagues to think about “Fair Trade Interpreting” and how this approach benefits the professionalization of community interpreting we have worked so hard to achieve and ultimately, quality services to the client we are here to serve. 
"Imagine a far flung land where you can catch a ride from the Jackie Chan bus stop to a restaurant called Translate Server Error, and enjoy a hearty feast of children sandwiches and wife cake all washed down with some evil water."
"Friday, the “Make Me…” singer released her ninth full-length studio album. I did stumble upon some pre-album drop chatter about “Coupure Électrique,” a slinky, wicked-slick track that’s entirely in French. As good as the song is, there's a lot of e-talk about the song’s lyrics— namely, what "Coupure Électrique" means when translated into English."
Empowerment Tips
The Power of Good Posture
The way you carry yourself can not only affect you physically, but emotionally as well. Poor posture has been directly related to stress, anger, and even depression. Having good posture will increase the good emotions you feel, as well as strengthen the overall structure of your body. The following are just some of the positive impacts of maintaining good posture: 
Energy Boost
Your level of energy is directly related to your physiology. When you have a strong posture, you will instantly feel more energized. Most people 'feel lazy' because they are in a physiology of laziness. Shift your posture to one of power and you will start to feel more energized and powerful. Ditch the coffee in the morning - just start standing tall and strong! 
Reduce Back Pain
Good posture is one of the biggest remedies for back pain. When you slouch, you put tremendous amounts of stress on your spine and neck. To strengthen these areas, you must practice good posture. The more you do it, the stronger you will become! 
Raise Your Confidence - Look & Feel GREAT! 
When you are standing or sitting upright, you look taller, slimmer, and more confident to the people around you. Aside from how you look to others, having an upright posture actually makes you feel more confident and certain of yourself. 
Lose Weight
Wait what? Yes, it's true. It is found that having a good posture can burn up to 350 calories more throughout the day because you are putting less tension on your whole body, allowing everything to flow better. 
Build a Strong Core
When you get into the habit of having an upright posture, your core muscles are constantly being engaged. As time goes on, it will actually become easier to maintain good posture because your core will be stronger. Over time, you will feel more centred, balanced, and will even find yourself having a flatter stomach! 
Reduce Stress
Stress has a physiology linked to it. When you feel stress, you are usually tense and slouched. Just by changing your physiology to one of good posture, you can actually reduce the level of negative emotions and raise the level of calm you feel. Good posture = Less stress 
Enhance Productivity 
When you are sitting upright, you instantly feel more focused, present, and ready to take on the tasks at hand. This is because when you have good posture, you take in as much as 30% more air as opposed to when you are slouched. This means that when you slouch, it's significantly harder to keep your energy levels high to get things done. 
If you want to physically feel better, experience better emotions, and strengthen your body, good posture should be the first thing you commit to. Stand tall, stand strong, and keep your head up. 
Note: Health and/or Empowerment tips were compiled by Lola and/or Juan Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter  or our empowerment section for a compilation of tips. 
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
We have a group discount to attend the Power of Women in Toronto on September 8th, 2016. We also have preferential seating behind the emerald section. Use Code MLC100
"You pay for the best product development and manufacturing. Your legal and administrative people are top-notch. You choose your advertising and marketing partners with utmost care. 
And then you pick the lowest bidder for your translations. There’s a good chance you’ve just made a costly mistake."
Clients, translators, interpreters, suppliers, colleagues or anyone else who has interacted with us, we appreciate in advance if you can write a Google Review for us. It only takes a couple of minutes!
You can also provide us your full feedback
Thank you!
9:30 a.m. – 10:00 a.m. – Welcome and Registration
10:00 a.m. – 10:45 a.m. – Working as a Language Interpreter –Recommendations on best practices while navigation through the world of self-employment
10:45 a.m. – 11:00 a.m. – Tea/Coffee and cookies
11:00 a.m. – 1:00 p.m. –Workshop and Q&A
Multi-Languages Annual Conference
Registration for the Annual Conference is now open for: 
  • Active translators and interpreters working with us
  • Active clients
  • Members of the Board of Directors of translators and interpreter's associations
Registration will open for the general public on October 1 (Provided there is availability)
Date: Saturday November 26, 2016
Location: North York Civic Centre
Time: 9:00 am – 6:00 pm
Participants must be registered/confirmed in order to attend
Be part of the progress, be a pioneer! Get your OCCI-ACI accreditation now!
We provide ACI interpreters preferential booking, preferential rank and preferential rate. Please send us your ACI card as soon as you receive it. 
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting
Rene Sandino F.
Client Care Team Ext. 221

Cesar Membreno
Client Care Team Ext. 221
Evelin Garcia
Client Care Team Ext. 221
Who are we?
We are one of the most trusted translation agencies in the world and proudly Canadian. More importantly, the Multi-Languages culture is about making the world a better place! We are changing the world one person at a time, saving lives in multiple languages.

Because of what we do, people are happier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry this mission. Helping others is what inspires us.
Shift from 'I want' to 'I will' and your whole world changes. When you say 'I want', it's a request. When you say 'I will', it's a statement. State the things that you want. Command yourself to go after the things that you want so it becomes a must instead of a should. 
Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]