Multi-Languages Corporation
Quality • Care • Prestige
Because We Care
September, 2015
Newsletter #5
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"Monsignor Mark Miles is the linguistic bridge between the Spanish-speaking Francis and his English-speaking audiences."
"Monsignor Miles is a native of the British territory of Gibraltar and speaks both English and Spanish. He’s been the man who Pope Francis has leaned heavily on to effectively spread his message."
"Orioles catcher Caleb Joseph, right, made a point to learn Spanish in school and during winter ball in Venezuela so that he could better relate to Latino batterymates like right-hander Ubaldo Jimenez."
Multi-Languages Annual Conference
LAST 2 DAYS for exclusive registration for our translators, interpreters and clients. On October 1st, we will open registration to those members of the general public who are on the waiting list. The conference fills up every year so Register Now!   
Nicole Wirtz
Cancer Care Ontario - Translation
Anita Tancredi
Hospital For Sick Children - Interpreting
Merling Sapene
Bombardier - Project Management / Communication  
Sally Bean
Sunnybrook Health Sciences Centre University of Toronto Joint Centre for Bioethics - Ethics
Suzanne Deliscar
Lawyer-Linguist, Deliscar Professional Corporation - 
Legal Issues Affecting Ontario Translators and Interpreters
When: Saturday, November 21, 2015
Where: University of Toronto
Registration is now open for:
  • Active translators and interpreters working with us
  • Active clients
  • Members of the Board of Directors of translators and interpreters associations
Registration will open for the general public on October 1, 2015 (Provided there is availability), in the meantime, you can add your name to our waiting list.
Empowerment Tips 
How can I improve my financial health?
  • Be grateful for what you have.
  • Invest in your financial education and personal growth.
  • Spend less than you earn and invest the difference.
  • Pay high interest debt first. 
  • Save automatically (prearranged debit from your bank account) a predetermined percentage of your income or flat amount. It does not matter how small is the amount. 
  • Keep track of your income and expenses, be aware of the "latte factor", the small expenses that seem irrelevant but make a big difference in the long term.
  • Review your service contracts (i.e. cell phone, insurance policies, bank fees) at least on an annual basis, you may obtain a better offer. 
  • Avoid falling in the consumerism trap. We don't need what the media tells us we need.
  • Take advantage of taxation laws, use your RRSP room. Be aware how the bank charges fees to manage your investments and ask questions. 
  • Add more value to your clients or employer than anyone else. 
  • Keep track of your assignments and invoice them in an organized way. Follow-up according to contracted terms. 
Note: Health or Empowerment tips were compiled by Lola Bendana. These tips are for educational purposes only and are in no way intended to diagnose, cure, or treat any health condition. It does not constitute medical advice or any other professional advice. Always consult with your physician first. Visit our weekly newsletter for more health tips
Content from non-profit associations

We are glad to support the work of non-profit associations working towards the improvement of the translation and interpreting field. If you have events or news to share, we will be happy to publish them at no cost.
Our Director, Lola Bendana, will be speaking on how National and International Standards are changing the face of our industry.
When: Wednesday September 30
Time: 6:30 pm
Where: Glendon College, York University
Interpreters: Have you obtained your OCCI-ACI Accreditation?
If yes, let us know. There are some benefits for you:
· We will accept the ACI Accreditation as criteria to move you up a level within our tier system of credentials (unless you are already at level 3). By moving up one level, you will receive a pay increase of 8.5% to 10% (effective the first day of the month following your submission of ACI card).
· You will have preferential booking.
· A subsidy of 25% of your application fee if you are among the first 15 interpreters to submit your ACI card to us.
 We believe in outstanding quality!
We appreciate your interest, however, we only work with highly qualified professionals who meet the criteria as set in the National Standards of Canada. 

Toronto Power Group Basket Brigade 
On October 10th, the Toronto Power Group will be delivering baskets of food (worth $50 each) to 100 families. Some of these families would not have the opportunity to have the Thanksgiving dinner that many of us sometimes take for granted. 
Contribution is one of the keys to feeling fulfilled, and you never know how big of an impact your small act of kindness can have. If you want to volunteer to pack and deliver the baskets visit the TPG Basket Brigade Page.
To help feed the families this Thanksgiving Donate Here! $50 feeds one family, but anything helps. Make a difference this Thanksgiving that will never be forgotten!

Fresh efforts are under way to finally give the Inuit people of Arctic Canada a common way to write their language.
Who do you need to contact at Multi-Languages?

Lola Bendana

Director Ext.222

Ann Menoudakis
Interpretation Ext.223

Mariolga Urdaneta
Translation/Revision/Braille Ext.224

Kevin Gonsalves
Desktop Publishing (DTP)/Audio/Video/Transcription Ext.226

Sergio E. Bendana
Business Development/Accounting


Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB  131.10-2008 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site


Multi-Languages is the first translation and interpreting agency in Toronto to obtain accreditation by the Better Business Bureau!

  • Build Trust
  • Advertise Honestly 
  • Tell the Truth 
  • Be Transparent 
  • Honor Promises 
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other." 

Multi-Languages has been accredited with the BBB as of October 2013

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We would like to thank you again for choosing us as your translation and interpretation service provider. It is our pleasure to support you with your language needs.

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Multi-Languages Corporation
Tel: 416-296-0842 - Toll Free: 1-800-568-8861
[email protected]